Frequently Asked Questions
1. What is your policy on returns and/or exchanges?
We want you to cherish your jewellery and we believe in the quality of our collection.
We will gladly accept returns for exchange or refund within 30 days of delivery receipt. All items must be returned in original condition in original packaging, unworn and undamaged.
We will refund the original cost less the shipping charge. We will credit your original method of payment once we have received the item back in original condition.
Customers are responsible for shipping costs of returns and exchanges. We cannot accept returns on custom orders or sale items.
2. What are the terms of your product warranty?
All Mikel Grant Jewellery comes with a 90 day warranty for any manufacturing defect such as chain, clasp or ear wire breakage. Please contact us right away if you have any issues so we can help resolve the problem.
3. Where is Mikel Grant Jewellery made?
All Mikel Grant Jewellery is made by hand in British Columbia, Canada.
4. How do I care for my Mikel Grant Jewellery?
Our jewellery is made to be worn and enjoyed. When not in use please store your jewellery in a dry, airtight container.
Keep your jewellery clean by occasionally removing skin oils and body products. A rinse in warm water with mild soap followed by drying with a soft cloth will refresh your jewellery.
Silver and gold will tarnish due to exposure to air. This is a natural process, not a fault in the jewellery.
Tarnish can be accelerated by contact with such things as skin creams, perfume, salty air and chlorine. We recommend you remove your jewellery before showering, swimming and doing dishes.
To remove tarnish use a jewellery polishing cloth or small amount of jewellery cleaner on a soft cloth. Do not immerse stones or pearls in silver cleaner.
5. What are the materials used in Mikel Grant Jewellery?
Our jewellery is made with .925 sterling silver, 14K gold filled and 14K solid gold, semi-precious stones and pearls. 14K gold filled is the next best option to solid gold. It has over a hundred times more gold than plated/vermeil items and with care, will last for years. It is a layer of solid 14k gold pressure bonded to a core of base metal (brass usually).
6. How long does it to take to produce my order?
Please allow two weeks to handcraft your piece of jewellery.
7. How do you ship my order?
All orders are shipped via Canada Post. Please contact us for faster shipping options. We are not responsible for customs or duties applied when shipping internationally.
8. Can I find Mikel Grant Jewellery in retail stores?
Yes, you can find Mikel Grant Jewellery in retail stores across Canada. Click here for a full list.